Assignment 1-3 Essay Example | Topics and Well Written Essays - 1750 words

Assignment 1-3 - Essay ExampleAnd, if the cause is the solid turnover in the restaurants waiter or waitress pool, which is known to have interpreted place, then why is the turnover so high and what can be done about it? Thus, a research will help to better understand the problem with a view to resolving it. guest satisfaction is a very important issue for most businesses. It is central to business success. So all told possible means must be used to ensure that customers are satisfied.Our objective then is to first gear enhance our understanding of the problem, and we accomplish this by knowing more about it in detail finished research using a systematic procedure. The issue is friendliness of the atmosphere, so we must devise a means of measuring this besides identifying the cause(s) of the decline. One possibility for obtaining this customer satisfaction measure would be to lop a customer feedback mechanism involving a rating scale for friendliness and report questions to enc ourage customers to go and pinpoint their reasons or what would help them to feel the atmosphere is friendly after experiencing a service at the restaurant. Secondly, the high staff turnover suggests there is an issue of demotivation or unhappiness with the working conditions. Hence, not just should a survey be conducted for the restaurants customers but also the waiter/waitresses must be interviewed to get insight into their thoughts, feelings and attitudes. In-depth interviews are advisable because there will be a small come up of them and the deeper insight will be more valuable for addressing the root of the problem.This kind of research will be a mixture of qualitative and quantitative methods i.e. it will be a mixed research study. The control surface questions on the customer survey and the staff interviews will be qualitative whereas the friendliness ratings and closed survey questions will be quantitative